Frequently Asked Questions
 

Frequently Asked Questions

We are a small team and we are trying to focus our resources on our clients and the artists we represent. Thank you for checking here first if you have any non-sales related questions. We appreciate it! We are still building and refining the FAQ section and if you don't find the answer you are looking for, please don't hesitate to get in touch with the form below and we will get back to you as soon as we can. 

If you are an existing customer/client or you are considering working with us, please give us a call and we gladly answer all of your questions at once. Please call (760) 346-4243 option 0.

 

Visiting the Gallery

  • Why are you by appointment only?

    We are not a traditional retail gallery and we cannot accommodate walk in customers at all times. Many times, our work takes us away from the gallery and we don't want you to stand in front of closed doors. Just call us and if we are at the gallery, you can stop by. 760-346-4243 (then dial 1)

    If you are on a mission to find a great work of art, then we can prepare for you. We can prepare a specific work for viewing or make sure that we can dedicate a certain amount of time for you.

    It's more fun that way!

  • Can I just look around?

    If you love art and just want to see the gallery space and look around, we would be happy to send you an invitation to one of our events.

    We are a business and our days are packed with consultations in person, on site and on the phone. Visiting one of our events is the best and most entertaining way to visit the gallery without interrupting our work day if you are not yet in the market for art.

  • I am just getting ideas - can I visit?

    Absolutely! If you have a need for art in your home or for a project, now or in the future, we encourage you to make an appointment to visit the gallery. We strongly encourage you to see our vast inventory and get to know us, before you work with any of our competitors.

    We have great relationships with our competitors and we may not have what you are looking for, but in order to make an informed decision, you should come and see our operation regardless. You may be surprised.

  • What if I don't want to make an appointment?

    We usually host a number of events and we would be happy to send you an invitation to the next opening reception. That's a great way to see the gallery without having to make an appointment or if you just want to see the space. It's also quite fun and you get to drink champagne!

Buying Online

  • What is available to buy?

    We do not display live inventory on our web site as it changes often. What you see are examples of the artist's work that may already be sold. If you are interested in a specific artist, you can fill out the form on the artist's website and we will send you a list of works that are currently available. If you are an existing client or if you have a project you are working on, we can provide you with a temporary password to access our live inventory.

    If you are an existing client, please call or email us for access information. If you are not a client yet, please visit one of our showrooms or set up a call for a brief introduction to our live inventory system.

  • Do you reserve an art work?

    If you are considering a work of art, we will check that it is indeed available, get a quote for shipping and time frames for packing, shipping or local delivery and during this process we will hold the item for so no one else can purchase it. This is usually 48 hours and applies to online purchases only. 

    We can hold artwork for an extended time with a down payment relative to the time you would like to reserve it. Down payments can be used towards any art work in the gallery if you decide not to move forward with this particular purchase.

    We do not reserve items during opening receptions or during art fairs. Please note that a quote for an art work alone does not automatically constitute a hold on the item. 

  • How can I see it?

    If you are local, we would be happy to prepare any item for viewing by appointment in our Village Court gallery. We ship almost every work of art on approval.

  • Live Inventory

    coming soon

  • Return and Refund Policy

    All of our standard purchases are covered by our premier return and refund policy, which means that you can return the work of art within 10 days of receipt for a full refund (minus the return shipping cost) for any reason.

    Acquisitions that were discounted for any reason can be returned free of charge if damaged within 3 days of receipt for a full refund.

  • Commissions

    Many of our artists offer commissions and your satisfaction is our highest priority. We charge a 50% down payment to start and the balance upon completion of the work. There is no obligation to keep the artwork. If it is not to your satisfaction, you may reject the artwork. You may use the down payment as credit towards any current or future inventory of the artist.

  • Down Payments

    We charge down payments to hold items or to start production on certain limited edition items or commissions. All down payments will convert to credit if you don't exercise your purchase and depending on the nature of the down payment you can use it for any current or future inventory of the same artist or if specifically agreed in writing, for any inventory in the gallery.

If you are an existing client or a potential customer and are considering working with us, please drop us a line or call us and we gladly answer all your questions at once.

Can't find the answer you're looking for?

Please let us know! We're here to help!